Member Service Manager - Maternity Cover

St Albans
40 Hours Per Week


re you customer focused with a passion for fitness? Do you want to inspire others? Can you thrive in a fast-paced environment?

We are looking for a motivated individual able to lead, mentor, inspire and support a team to achieve. If you think this could be you then please read on.

An exciting opportunity has arisen for a Member Service Manager to join our dynamic team on a temporary basis to cover maternity leave.

What is the role?

As a Member Service Manager, you will be responsible for efficiently managing the Front of House team, driving them to provide the highest standards of customer service at all times and delivering our recognised Member Experience strategy across all departments.

What do you need?

Your focus will be on Customer interaction - talking to the members, you will support and inspire them on their fitness journey.

You will create an atmosphere full of energy & fun, maximising the member experience on the gym floor.

Previous management experience leading teams, customer service & the drive to exceed set targets.
We are looking for energetic versatile people that have a passion for fitness, someone that can really get to know the members.

What can we offer you?

You will need the confidence to deal with member feedback & queries and be able to excel within a fast-paced environment.

DW Fitness First offers huge career progression opportunities. We are always looking for outstanding individuals that will strive to develop both themselves and the Fitness First brand. Aswell as the following extras :

- Free Gym Membership

- 20% Retail store discount

- Birthday day off!

& Many more

Does this sound like you?

If you think you’re the right person for this role then please apply now. We will then contact you with more details about the role and beginning your future career with DW Fitness First.



  • Company Pension
  • Progression Opportunities
  • Competitive Salary
  • Generous Holiday
  • Great Working Environment
  • On-Site Parking