Customer service Advisor

Wigan
16500
37.5 Hours Per Week
31/01/2019

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Set shift pattern, Monday to Friday 9-5pm 

Start date - ASAP

DW Fitness First are in the middle of an exciting period of growth and change. We are looking for a Customer Service Advisor to join our team within our Head Office, based in Wigan, Lancashire.

Duties

  • Promote a helpful and professional image, answering telephone calls to new and existing customers/members in a polite and courteous manner and giving full co-operation to any customer requiring attention
  • Deal with all customer services emails complaints/enquires that come through
  • Take on line orders over the telephone, taking new details from the customer and processing the order right through to taking credit card details for payment.
  • Chasing order’s /refunds for customers, liaising with the warehouse and couriers.
  • Process all store/online direct delivery orders sent through – liaise with all suppliers on delivery times etc

Core skills/attributes:

  • Organised and process driven individual.
  • Customer focused.
  • Excellent communication skills.
  • Able to work individually but also as part of team.
  • Strong PC skills, including Microsoft office.
  • Experience in taking retail enquiries and has an excellent customer facing manner.

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